How direct healthcare has saved one auto manufacturer $6 million and counting

The Challenge

Chronic conditions are among the most significant cost drivers for employers in the U.S., generating an annual bill of $36 billion in lost productivity. If conditions like diabetes, high blood pressure, and obesity go unaddressed, costs can skyrocket. For this auto manufacturer, that’s precisely what happened.

As they watched their healthcare costs grow, they had difficulty determining the cause. They needed an inside look into their population’s health status, but given their employees had limited access to appropriate care, this proved challenging.

The Outcome

At the start of the study (pre-Premise), most of the members who would become attributed to Premise had underlying chronic conditions that had been undiagnosed. However, the Premise care team was able to identify many previously undiagnosed conditions and begin providing treatment. By the end of the study period, 85% of Premise attributed members were being treated for at least one chronic condition¹.

This means that up to 65% of members had underlying chronic conditions that were going undiagnosed and untreated in the community.

Premise Health’s Care Management solution helped engage members with undiagnosed chronic conditions by utilizing a proactive, data-driven approach that helps members make better decisions about their health while avoiding serious and costly complications (inpatient admissions, emergency rooms visits, or other). Before Premise, members weren’t getting the care they needed when they needed it. This may have been due to a lack of access to healthcare services in the community or caused by other known barriers like long wait times to see a provider, inconvenient proximity to home or work, and high costs.

Overall, the program was able to:

• Pinpoint the employer’s main cost drivers – chronic conditions such as diabetes and hypertension, among others
• Identify and proactively engage members who needed support the most
• Successfully diagnose and manage 337 new chronic conditions
• Provide ongoing support and continued follow-up care
• Track member outreach and engagement
• Report clinical outcomes and financial cost savings
• Improve member healthcare experience, achieving a best-in-class net promoter score of 88.2

Because Premise Health and the auto manufacturer have generated positive outcomes from a health and cost savings perspective, the client has continued to add more products and services throughout their partnership, creating a comprehensive medical home model for their members.

In addition, Premise providers are trained in the ART (Access, Respect, and Trust) of Quality of Service which instills in them to use every interaction as an opportunity to create exceptional member experiences that build deeper connections and foster trusted relationships. Teams work day in and day out with members, virtually or in-person, leading to trusted relationships, deeper engagement, and better-quality treatment. Outcome- based healthcare, instead of fee-for-service, encourages more meaningful connections and measurable results.

¹ For the entire period of this study, “attributed members” were required to be consistently attributed to either Premise Health (average age 49.7) or to the community (average age 45.5) for their primary care needs. Attribution is based on the number of members utilizing primary care, and those who did not utilize primary care were excluded. This study took place at the beginning of 2014 (when the health center opened) and ended in 2018.