We are the nation’s leading provider of direct healthcare, which means we partner with organizations like employers, unions, and health plans to offer their employees or members high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this by delivering amazing experiences, shifting the focus from treatment to prevention, and empowering you to make health and wellness a priority.

Members are what we call our patients. If your employer has partnered with Premise to provide access to our healthcare services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.

My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, get virtual care, and more. When you need to see a non-Premise specialist, My Premise Health and your care team can connect them with your latest health information including relevant test results and care plans – all while keeping your privacy protected and secure.

• Book and manage appointments
• View your health record
• See a provider virtually
• Send messages to your providers and care team
• View your immunization history and health reminders
• Review lab results
• Request medication refills
• Complete forms
• Pay bills

Please visit the My Premise Health page for more information and video guides. 

Your personal health information is confidential, and your data is kept secure. Premise operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.

You may request your records from Premise Health at any time. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa. If not, you can grant access to your records through Share Everywhere in My Premise Health. You can also make records requests here.

You can easily schedule appointments through the My Premise Health app or online at mypremisehealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.

Access to Premise is available exclusively to members. For some organizations, this includes spouses and dependent children, ages two and up. Eligibility will vary by organization and may require being enrolled in your organization’s benefits plan. Contact your HR team for more information.